Innovations in information technology boost digital transformation: Clouds, Social Media, Big Data and fast accessibility of information via internet influence every enterprise in its strategy, structure, culture as well as its processes. Since these developments enhance a strongly customer-centric view, no line of business is left out. Customer expectations have changed. In the digital age, customers expect unlimited accessibility at any time, a high service level and real-time information exchange. In addition, they desire a company that is authentic and transparent.
To adjust to changing market environments caused by the digital age and satisfy customer needs, we assist you to design a digital roadmap divided into five phases: